kri kriya Privacy Policy
Full details on how your personal information is collected, stored, and kept secure.
Welcome to the kri kriya platform. When you use our website, register, or use any of our services, you voluntarily share certain information with us. This privacy policy explains how we use that information, who we may share it with, and what your rights are.
This policy supplements our Terms and Conditions. Reading both documents together will give you a clear understanding of the platform's full legal framework. If you do not agree to this policy, please stop using our services.
What Information We Collect
1.1 Information You Provide
When you open an account at kri kriya, you directly provide certain information. This includes:
- Full name and date of birth
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID or passport details for identity verification
- Mobile banking information for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
1.2 Automatically Collected Information
When you use our site, certain information is collected automatically:
- IP address and device type
- Browser and operating system information
- Time spent on the site and which pages were viewed
- Login time and session information
- Information from cookies and local storage
1.3 Transaction Information
A record of every deposit, withdrawal, betting history, and bonus usage is stored in our system. This information is used to ensure financial security and to resolve disputes.
Purpose of Using Your Information
kri kriya uses your information only for specific, legitimate purposes. Each purpose is clearly listed below:
- To create accounts, verify identity, and manage secure login
- To process deposits and withdrawals and maintain transaction records
- To verify your age (21+ is required for all casino and betting activities)
- To provide customer support — via 24/7 live chat and email
- To prevent fraud, money laundering, and unauthorized access
- To inform you about applicable promotions and bonus offers
- To improve platform performance and resolve technical issues
Information Sharing and Disclosure
There are circumstances where we may share your information with third parties. However, this only happens in the situations described below:
3.1 Service Provider Partners
We work with trusted technology partners for payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, and cybersecurity. These partners are provided only the information necessary for their specific task and are required to follow our privacy standards.
3.2 Legal Obligations
We may be required to provide certain information as part of a court order, a lawful request from law enforcement, or another mandatory legal process.
3.3 Protection of the Platform
Information may be disclosed where necessary to protect the rights, property, or safety of the kri kriya platform, its users, or the public.
Data Security Measures
kri kriya takes multiple technical and administrative steps to protect your information:
4.1 Encryption Technology
All data transfers are secured through SSL (Secure Socket Layer) encryption. Passwords are never stored directly — they are kept only in encrypted form using a strong hashing algorithm.
4.2 Access Controls
Among our staff, only those who are authorized to access data for a specific reason can view your data. All access is logged and reviewed regularly.
4.3 Security Audits
Our systems undergo regular security testing. Advanced monitoring software is used to automatically detect suspicious activity.
However, no data transmission over the internet is 100% secure. You are responsible for keeping your account password confidential.
Cookies and Tracking Technologies
The kri kriya website uses cookies and similar tracking technologies. These are small text files stored in your browser that help improve site functionality.
5.1 Types of Cookies
- Essential Cookies: Required for managing login sessions, security verification (OTP), and basic site operations.
- Analytical Cookies: Collected to understand how users interact with the site. This information is fully anonymous.
- Functional Cookies: Used to remember your preferred language, theme, and other settings.
5.2 Cookie Controls
You can disable cookies from your browser settings. However, disabling essential cookies may cause some important site functions to stop working properly.
Data Retention Period
We do not keep your information longer than necessary. The retention period for different types of information is listed below:
- Active account information: retained for as long as the account is active.
- Transaction records: retained for a minimum of five years after account closure — for financial audit purposes.
- Communication history (chat, email): support logs are kept for up to two years.
- Security logs: kept for a maximum of one year and then deleted.
When you request account closure, we begin the process of deleting or anonymizing your personal information. However, some information may be retained for the periods mentioned above due to legal obligations.
Your Rights
As a user of the kri kriya platform, you have the following rights:
7.1 Right to Access
You can request to view the information stored in your account at any time. The kri kriya support team is available 24/7 via live chat and email in both Bengali and English.
7.2 Right to Correction
If any of your information is incorrect or incomplete, you can request a correction. Identity verification may be required in such cases.
7.3 Right to Deletion
After legal obligations have been met, you can request deletion of your personal information. However, information related to ongoing financial transactions or legal proceedings may not be possible to delete immediately.
7.4 Right to Object to Processing
If you believe your information is being used without authorization, you can raise an objection. We will investigate appropriately and let you know.
For more information on responsible gaming and managing your account, read our Responsible Gaming Guidelines.
Minors and Sensitive Information
All kri kriya services are for persons aged 21 and above only. We do not knowingly collect personal information from anyone under 21. If we become aware that a minor's information is in our system, we will immediately close that account and delete the information.
We do not collect and have no need for information on religious beliefs, political views, health details, or similar sensitive matters.
Third-Party Connections
Our platform has connections with game providers (such as PG Soft, Pragmatic Play, Evolution, JILI, Spribe) and payment processors. These third parties have their own privacy policies that apply to their own services. kri kriya is not responsible for the privacy practices of these third parties.
During payment processing, only the limited information needed to complete the transaction is shared with payment providers.
Policy Changes
kri kriya may revise this privacy policy from time to time. If there are any significant changes, we will notify you via your registered email or through a site notification. Continuing to use the site after changes have been made will be considered your acceptance of those changes.
The "Last Updated" date at the top of the policy will always be current, so you can see when it was last changed.
If you have any questions about this policy, please contact us. You can also visit our FAQ section for answers to common questions.
Contact Information
For any questions, concerns, or requests to access information related to this privacy policy, please contact us using the methods below:
- Live Chat: Via the live chat button on the website, available 24/7
- Email: [email protected]
Our support team assists in both Bengali and English. To learn more about us, visit our About Us page.